Category Archives: Customer Service

Roche investing $300 million at Indianapolis HQ

Roche Diagnostics is the USĀ arm of Roche’s global diagnostics division. The company has announced spending $300 million on their Indianapolis headquarters over the next 10 years. According to the article, Roche will be spending the new funds on “renovating existing … Continue reading

Posted in Customer Service, Expansion / Growth / Hiring, Information Technology, Manufacturing, Training | Leave a comment

Top Goals for 11 Health System CEO’s in 2012

Here’s another gem of an article. If you pursue leading health systems in America (i.e. hospitals), this article can help. Learn what these 11 CEO’s are striving for in 2011. What better way to get a new appointment with the … Continue reading

Posted in Customer Service, Healthcare, Hospitality, West Coast | Leave a comment

Ohio SMB Manufacturer Expanding HQ and Hiring

Here’s a nice growth story we found for a healthy SMB manufacturing company (annual sales approx $269 million). According to the article, Intelligrated is doubling the size of their HQ and hiring about 200 people. The new jobs will be … Continue reading

Posted in Customer Service, Expansion / Growth / Hiring, Manufacturing | Leave a comment

Q&A with CTO of Suddenlink

We found this article that interviews the CTO of Suddenlink Communications, a billion dollar cable company based out St. Louis, MO. We like the article because it describes Suddenlink’s “Project Imagine” initiative. As a salesperson, when you can lead with … Continue reading

Posted in Cable and Telecom, Customer Service, Information Technology | Leave a comment

JPMorgan Credit Card Chief’s plans in Customer Service, Loyalty and Marketing

We found this lengthy and detail packed article on Gordon Smith, the credit card chief at JPMorgan. This is an executive who has his hands in everything touching the credit card business – including customer service, marketing, branding, information networks … Continue reading

Posted in Customer Service, Financial Services, Marketing, Uncategorized | Leave a comment

Shaw Communications May Merge Two Divisions

Media Caster Magazine recently published an article stating that Shaw has received the green light to merge their satellite (Shaw Direct) with their Cable operations. As a result, the company can now also merge their Sales, Marketing and Customer Service … Continue reading

Posted in Canada, Customer Service, Marketing, Mergers, Sales, Telecommunications | 1 Comment